Support
Help for ticket buyers and organizers using partypass.to and the Partypass app for iPhone.
1Contact us
Email hello@partypass.to — we usually reply within 1–2 business days.
Tell us the event name and the email you used, so we can find your order or account quickly.
2Ticket buyers
Your ticket arrives by email right after payment. Not there? Check your spam or promotions folder.
Still missing? Write to hello@partypass.to from the email you bought with — we’ll resend it.
Questions about the event itself (programme, refunds, changes) are decided by its organizer. Write to us and we’ll pass your message on.
3Organizers & the Partypass iPhone app
Sign in to the app with Apple or Google. Use the same email as on partypass.to, so your events appear in the app.
Scanner won’t open? Allow camera access in iPhone Settings → Partypass → Camera.
Not getting sale notifications? Check iPhone Settings → Notifications → Partypass.
To delete your account, use the app’s settings or email hello@partypass.to from your account’s email address.
4Privacy & terms
Partypass Ltd, company no. 17332882 (England and Wales). Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.